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Collection of Consumption Vouchers

(Unless otherwise specified, "Consumption Voucher Scheme" or "the Scheme" on this page refers to the 2023 Consumption Voucher Scheme 2nd Instalment.)

Consumption vouchers will be disbursed to the stored value facility ("SVF") account specified by eligible registrants (including both existing and new registrants) according to a specific timetable (click here for the disbursement timetable).

AlipayHK, BoC Pay, PayMe from HSBC, Tap & Go and WeChat Pay HK

For eligible registrants who choose to receive consumption vouchers through AlipayHK, BoC Pay, PayMe from HSBC, Tap & Go or WeChat Pay HK, the Government will directly inject the consumption vouchers into their specified SVF account through the SVF operators concerned according to the specific timetable. Eligible registrants only need to open the App to use the consumption vouchers. The SVF operators concerned will send a push notification via the App (the Push Notification function has to be enabled by the eligible registrants beforehand)/an SMS notification/an email to remind eligible registrants that the consumption voucher has been disbursed to their account.

Octopus

For eligible registrants who choose to receive consumption vouchers through Octopus card (including Octopus card on Mobile), an SMS notification will be sent to them after disbursement of consumption vouchers. They may tap the card registered under the Scheme to collect the disbursed vouchers at:

  • Subsidy Collection Points under the Public Transport Fare Subsidy Scheme at MTR stations, Light Rail Customer Service Centres, designated piers and public transport interchanges

  • All outlets of 7-Eleven, Circle K, Wellcome, Market Place by Jasons, Market Place and 3hreesixty (Registrants just need to notify the staff without having to make a purchase first)

  • Octopus Service Points

  • Octopus App (by tapping cards on mobile phones[Note 1])

    • Android – NFC-enabled mobile devices

    • iOS – iPhone 7 or newer models with iOS 13 or above, or connected with an Octopus card Mobile Reader

      • Note 1: Eligible registrants who have transferred their physical Octopus cards to Octopus card on Mobile (including Octopus card on iPhone or Apple Watch, Huawei Pay Octopus card or Samsung Pay Octopus card) need not tap their cards. They may collect the vouchers after disbursement via Octopus App directly by tapping the key.

After the eligible registrants have collected the disbursed consumption vouchers through the above designated channels, the vouchers will be deposited into the Octopus cards as stored value. Vouchers disbursed from 16 July 2023 onwards are all valid for collection by 30 June 2024. Registrants who fail to collect the total value of consumption vouchers disbursed before the deadline will be deemed to have relinquished the relevant remaining voucher value. Since Octopus has a stored value limit (in general $3,000 at present), people may first use the stored value of their Octopus card for payment if it has reached its limit. They may then tap their card to collect the consumption vouchers that have been disbursed but not yet collected (including consumption vouchers disbursed under the previous Consumption Voucher Schemes, if applicable [Note 2]) when the balance of the stored value is below the limit. Registrants may, having regard to the stored value of their Octopus card, tap the cards to collect the consumption vouchers disbursed in each instalment several times separately within the collection period.

Note 2: The deadline for collection of consumption vouchers disbursed through Octopus cards under the 2023 Consumption Voucher Scheme 1st Instalment is 30 September 2023.

For registrants who are eligible for a total of $5,000 1st-instalment and 2nd-instalment consumption vouchers under the 2023 Consumption Voucher Scheme and receive both of them through Octopus, they will only receive the 2nd-instalment consumption voucher of $2,000 on the 16th of the following month if their cumulative total "eligible spending" has reached $3,000 (click here to learn more about "eligible spending") within the specified period.

For registrants who are eligible for a total of $2,500 1st-instalment and 2nd-instalment consumption vouchers under the 2023 Consumption Voucher Scheme and receive both of them through Octopus, they will only receive the 2nd-instalment consumption voucher of $1,000 on the 16th of the following month if their cumulative total "eligible spending" has reached $1,500 (click here to learn more about "eligible spending") within the specified period.

Click here for some examples illustrating the arrangements for eligible registrants to collect the 2nd-instalment consumption voucher under different scenarios.