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FAQs

A. Eligibility Criteria

1. Who are eligible under the Consumption Voucher Scheme ("the Scheme")?
2. Are persons aged 18 or above as at the eligibility date but have yet to replace their juvenile identity cards with adult identity cards eligible under the Scheme?
3. What is a locally-issued Hong Kong Permanent Identity Card ("HKPIC")?
4. What is a valid Hong Kong Identity Card ("HKIC")?
5. What is a Certificate of Exemption ("EC")? Are holders of an EC eligible under the Scheme?
6. Do holders of an old Hong Kong Identity Card ("HKIC") (i.e. HKIC issued before 23 June 2003) meet the requirement of proof of identity under the Scheme?
7. Are those who have attained the Hong Kong permanent resident status but are not holders of a Hong Kong Permanent Identity Card ("HKPIC") (e.g. those who are applying for Verification of Eligibility for Permanent Identity Card) eligible under the Scheme?
8. If a person has lost his/her Hong Kong Identity Card and is applying for a replacement, will he/she become ineligible for receiving consumption vouchers?
9. Are holders of a Hong Kong Permanent Identity Card ("HKPIC") issued overseas who have returned to Hong Kong and submitted an application for replacement with a locally-issued HKPIC to the Registration of Persons Office eligible under the Scheme?
10. What is a Permit for Proceeding to Hong Kong and Macao (commonly known as "One-way Permit")?
11. What does it mean by "has valid permission to remain in Hong Kong as a dependant"?
12. Are persons who have come to Hong Kong on a Permit for Proceeding to Hong Kong and Macao or have valid permission to remain in Hong Kong as dependants sponsored by a Hong Kong permanent resident, but who are not holders of a Hong Kong Identity Card ("HKIC") eligible under the Scheme?
13. How is "residing in Hong Kong" defined under the Scheme?
14. Further to the above question, what is the definition of immediate family members?
15. Are recipients of the Portable Comprehensive Social Security Assistance Scheme, Guangdong Scheme and Fujian Scheme eligible under the Scheme?
16. How will the Government verify whether a registrant satisfies the "residing in Hong Kong" requirement?
17. What documents do the registrants selected for checks have to provide to prove that they satisfy the "residing in Hong Kong" requirement?
18. How will the Government contact the registrants selected for checks and request them to provide documents to prove that they satisfy the "residing in Hong Kong" requirement? How should the selected registrants submit the required documents?

B. Registration Timetable and Procedures

1. How can eligible persons register for the receiving of consumption vouchers?
2. When will registration for the Scheme begin? Will the registration commence by batches for different age groups under the Scheme?
3. Will registrants who register electronically through the Government's website for the Scheme receive consumption vouchers earlier than those who submit paper registration forms?
4. As the first day of the registration period of the Scheme falls on a Sunday, can eligible persons register for the Scheme on Sundays?
5. Are there different deadlines for electronic registration and submission of paper registration forms?
6. How can one receive consumption vouchers if he/she does not use any stored value facilities? How many consumption vouchers will each person receive at most?
7. A registrant needs to fill in the account number of a stored valued facility during registration. Where can he/she find it?
8. How can impersonation or fraudulent use of identity for registration be prevented when non-personalised Octopus cards or e-wallets are allowed to be used for receiving consumption vouchers under the Scheme?
9. What should one do if he/she discovers fraudulent use of his/her identity for registration under the Scheme?
10. Can one request the Government to disburse consumption vouchers directly to another person (e.g. family member) or an organisation (e.g. charity)?
11. Can one register for the Scheme and receive consumption vouchers using another person's stored value facility account?
12. Can one register for the Scheme and receive consumption vouchers on behalf of another person (e.g. elderly family member)?
13. Are the consumption vouchers transferrable after registration and collection?
14. Can registrants who do not have a local contact telephone number provide an overseas or Mainland contact telephone number on the registration form?
15. What will the Government do if more than one registration is received from the same registrant?
16. If a registrant discovers that he/she has inadvertently provided incorrect information after registration, what should he/she do?
17. How can a registrant know that his/her registration is completed?
18. When will a registrant be notified of his/her registration result?
19. How can members of the public verify the authenticity of the notifications received through SMS?

Electronic registration

20. How can members of the public register electronically? What information should a registrant get ready to complete registration?
21. Is a registrant under the Cash Payout Scheme ("CPS") required to submit registration again? What information should a registrant get ready to complete registration?
22. What should a registrant do if he/she forgets the registration information he/she provided under the Cash Payout Scheme? Can he/she still register electronically? What should he/she do?
23. If a registrant is unable to provide an SMS-enabled local mobile phone number, can he/she register electronically?
24. Can new arrivals or persons who have not successfully registered for the Cash Payout Scheme ("CPS") register electronically?
25. Can members of the public register electronically if they do not have an iAM Smart account?
26. Further to the above question, how can one register for an iAM Smart account?
27. What advantages do registrants using an iAM Smart account to register electronically enjoy over other registrants?
28. Can registrants delete the data they provided during registration?
29. What security measures are adopted for the registration system?

Submission of paper registration forms

30. Can registrants submit paper registration forms to register for receiving the consumption vouchers?
31. Where can paper registration forms be obtained? Can they be downloaded from the internet?
32. Where can registrants submit paper registration forms? What kind of documentary proof is required? Do registrants need to submit the forms in person?
33. Will a bank charge registrants if they submit paper registration forms through their drop boxes? Do registrants have to be customers of the relevant bank to submit registration forms through its drop-boxes?
34. Can registrants submit their registration forms by post, fax or email?
35. Can registrants affix their fingerprints to a paper form instead of signing it?

C. Selection of Stored Value Facility

1. What are the stored value facilities available for receiving consumption vouchers?
2. Are only certain types of Octopus accepted for registration for receiving consumption vouchers?
3. Is it necessary for a registrant to have a stored value facility ("SVF") account which has been real-name registered in order to register for receiving consumption vouchers?
4. How do the various stored value facilities ("SVFs") differ as far as collection of consumption vouchers is concerned? How should registrants make their choice?
5. Are registrants allowed to switch to another stored value facility ("SVF") or account concerned for receiving consumption vouchers after registration for the Scheme?
6. Will the stored value facility ("SVF") operators charge registrants who use their SVFs for receiving and using consumption vouchers?
7. Can one choose more than one stored value facility ("SVF") for receiving consumption vouchers during registration?
8. Can the same stored value facility ("SVF") account be used by more than one registrant for registration for receiving of consumption vouchers?

D. Disbursement Timetable

1. When will the disbursement of consumption vouchers commence and in how many instalments will they be disbursed?
2. How do the various stored value facilities ("SVFs") differ as far as collection arrangement of consumption vouchers and the validity period are concerned?
3. Will the time for receiving consumption vouchers be delayed for registrants who are selected for check for their compliance with the "residing in Hong Kong" requirement?

E. Collection Procedures

Alipay HK, Tap & Go and WeChat Pay HK

1. How to collect consumption vouchers through Alipay HK, Tap & Go or WeChat Pay HK?
2. How to check the amount disbursed and used, available balance and expiry dates in respect of the consumption vouchers collected?

Octopus

3. How to collect consumption vouchers through Octopus?
4. Is it possible to help others collect consumption vouchers through the Octopus App?
5. How to collect consumption vouchers if the stored value of an Octopus card has reached its limit?
6. How to check the cumulative amount of "eligible spending", the value of the consumption vouchers collected, the value of the consumption voucher(s) yet to be collected and the deadlines for collecting consumption vouchers under the Scheme?
7. For those who want to collect consumption vouchers at the outlets of 7-Eleven, Circle K and Wellcome supermarket (including Market Place, Market Place by Jasons, Jasons ichiba and 3hreesixty), are they required to make purchases there before collecting vouchers?
8. For those who are eligible to collect both the public transport fare subsidy and consumption vouchers, which one will be collected first if the stored value of their Octopus card is about to reach its limit?

F. Using the Consumption Vouchers

Validity periods of consumption vouchers

1. What are the validity periods of the consumption vouchers?

Scope of coverage

2. What consumption items can consumption vouchers be used on?
3. Further to the above question, how can I identify merchants which accept consumption vouchers?
4. Is there a list of merchants who accept the use of consumption vouchers?
5. Can consumption vouchers be used in all transactions with a merchant who accepts the vouchers?
6. Can consumption vouchers be used for online purchases (including non-local online purchases)?
7. Can consumption vouchers be used to meet expenses on public transport services covered by the Public Transport Fare Subsidy Scheme? Will the relevant expenditure be excluded in the calculation of the subsidy?
8. What consequences will members of the public or merchants face if they knowingly violate the requirements of the Scheme?
9. Can a registrant who has received consumption voucher through an Octopus card transfer the vouchers to his Octopus Wallet through the Octopus App and then use it as cash?
10. Can merchants refuse to accept consumption vouchers?
Other notice of use
11. Can consumption vouchers be used to purchase goods or services in instalments?
12. Can a customer who has purchased goods with consumption vouchers return the goods or get a refund?
13. Further to the above question, can goods or services purchased with consumption vouchers be returned or a refund be arranged for such goods or services if the vouchers used for such purchases have expired?
14. Can consumption vouchers be used in conjunction with other promotional offers introduced by merchants or the stored value facility ("SVF") operators?
Using consumption vouchers through different stored value facilities
15. How can one distinguish and use the consumption voucher in an Octopus card?
16. How can one use a consumption voucher in the three e-wallets? Can he/she decide whether to use a consumption voucher in making payment?
17. Do all mobile phones support the stored value facilities ("SVFs") selected under the Scheme?

Handling of the loss, malfunctioning etc. of stored value facilities

Octopus

18. What should a registrant do if the Octopus card that has been successfully registered under the Scheme is lost?
19. If a registrant has relinked another Octopus card after the loss of Octopus card for receiving consumption voucher, can he/she recover the unspent amount in his/her original card in full (including the collected voucher)?
20. What should a registrant do if the Octopus card that has been successfully registered under the Scheme is found malfunctioning?
21. If a registrant has relinked another Octopus card after the malfunctioning of Octopus card for receiving of consumption voucher, can he/she recover the unspent amount in his/her original card in full (including the collected voucher)?
22. If a registrant wants to return the Octopus card that he/she used for registration under the Scheme for a refund, can he/she get the consumption vouchers that are yet to be collected/disbursed through another Octopus card or other stored value facility?
23. What should a registrant do if the Octopus card that has been successfully registered under the Scheme is a bank co-brand Octopus which requires renewal?
24. If a registrant has got a replacement Octopus card because the card registered under the Scheme is lost or malfunctioning or was returned for a refund, will the cumulative total 'eligible spending' be re-calculated for the purpose of receiving the third $1,000 consumption voucher?
Alipay HK, Tap & Go and WeChat Pay HK
25. What should a registrant do if he/she has lost his/her phone/SIM card or is unable to log in the stored value facility ("SVF") account that he/she used for registration under the Scheme?

Others

26. What should a registrant do if he/she discovers fraudulent use of the stored value facility ("SVF") that he/she used for registration under the Scheme?

G. Review and Appeal by Registrants

1. If after submission of registration, a registrant receives a notification stating that he/she does not meet the eligibility criteria of the Scheme, can he/she apply for review? How may such an application be made?
2. What matters may a registrant or an agent request for a review?
3. What are the procedures for review? How long will it take?
4. What can an applicant do if he/she is not satisfied with the result of the review by the Secretariat?

H. Merchants

1. How can merchants benefit from the Scheme? Do they have to register with the Government before they can accept purchases made with consumption vouchers?
2. Can local merchants raise objections if they discover that consumption vouchers cannot be used at their outlets and/or online platforms?
3. Can merchants provide promotional offers in relation to consumption vouchers?
4. What should merchants who have not yet installed electronic payment systems do?
5. Can a merchant who just runs an online platform and has no physical outlets accept the use of consumption vouchers?
6. What promotional offers will the stored value facility ("SVFs") operators provide to merchants under the Scheme?
7. Can a merchant discontinue the use of the electronic payment systems installed after the Scheme has ended?

I. Assistance for Persons with Special Needs

1. How can mentally handicapped persons/persons in coma/mentally incapacitated persons register for the Scheme and receive consumption vouchers?
2. How can physically immobile persons (e.g. those who are disabled or bedridden) register for the Scheme and receive consumption vouchers?
3. How can holders of a Certificate of Exemption ("EC") register for the Scheme and receive consumption vouchers?
4. Can prisoners register for the Scheme and receive consumption vouchers?
5. Can those serving their sentences abroad register for the Scheme and receive consumption vouchers?
6. How can recipients of the Portable Comprehensive Social Security Assistance Scheme, Guangdong Scheme and Fujian Scheme register for the Scheme and receive consumption vouchers?
7. What will the Government do to help those without smartphones (such as the elderly and the disadvantaged) register for the Scheme and use the consumption vouchers?

J. Protection of Personal Data

1. What personal data do registrants need to provide to the Government under the Scheme?
2. Will information provided by registrants under the Scheme be used for other purposes?
3. How can registrants update their data kept in the database after the registration period?
4. How can the Government ensure the security of the large amount of personal data collected under the Scheme? How long will the data be retained?
5. Will people be required to use the LeaveHomeSafe mobile app when making purchases with consumption vouchers at shops?
6. How can the Government ensure that people's spending habits and whereabouts will not be monitored through the Scheme and that their privacy is protected?
7. How can the Government ensure that the personal data of registrants are protected by the stored value facility ("SVF") operators which help implementing the Scheme and the outsourced contractor responsible for handling the registration forms received?
8. What will the Government do to prevent culprits from impersonating staff members of the Secretariat or the contractor it engages and calling registrants to obtain information? How can members of the public verify the authenticity of such calls?
9. Can members of the public seek help from others when registering for the Scheme? What should they pay attention to?
10. What should members of the public pay attention to if non-governmental organisations ("NGOs") or other persons offer to help them register for the Scheme?
11. What should non-governmental organisations ("NGOs") pay attention to when they help members of the public register for the Scheme?

K. Others

1. Do persons who are abroad for certain reasons during the registration period need to return to Hong Kong for registration?
2. Can bankrupts register for the Scheme?
3. Do bankrupts need to return the consumption vouchers received under the Scheme during the bankruptcy period to the Official Receiver's Office ("ORO") for paying off their debts?
4. Are the consumption vouchers received under the Scheme subject to tax?
5. For recipients of the Comprehensive Social Security Assistance (CSSA) and Old Age Living Allowance (OALA), will the consumption vouchers received under the Scheme be disregarded in the means tests of the CSSA and the OALA schemes?
6. For those who apply to the Housing Department (HD) for public rental housing or make declarations under the well-off tenant policy or in the income surveys, will the consumption vouchers received under the Scheme be disregarded when they make such applications/declarations?
7. Further to Questions K5 and K6, a number of government assistance schemes are means-tested. Will the consumption vouchers received under the Scheme be disregarded in all these means tests?
8. Can the family members of an eligible person who passes away before registration register for the Scheme and receive consumption vouchers on behalf of the deceased?
9. Can the family members of an eligible person who passes away after registration receive consumption vouchers on behalf of the deceased? Should the consumption vouchers received be returned?