Existing registrants (i.e. eligible registrants who were disbursed with the 1st-instalment voucher on 16 April)
(Unless otherwise specified, "Consumption Voucher Scheme" or "the Scheme" on this page refers to the 2023 Consumption Voucher Scheme 2nd Instalment.)
For the existing registrants who were disbursed with the 1st-instalment voucher on 16 April, the Government will use their existing registration record to verify their eligibility for the Scheme. In general, they will be notified of the verification result by SMS message in early July. If eligible existing registrants do not intend to change their stored value facility ("SVF") account for receiving consumption vouchers or other registration records, they do not need to go through any procedure and will be disbursed with $2,000 or $1,000 vouchers according to their eligibility.
People who want to change their SVF account for receiving 2nd-instalment voucher or other registration records may submit application electronically through the registration portal in the Scheme website or by visiting any of the temporary service centres during the registration period (5 to 27 June 2023). In general, they will be notified of the relevant result by SMS message about one to two weeks after submitting the application. Please note that under normal circumstances, registrants are only allowed to amend record related to the SVF once. Any subsequent request for amendment submitted after the first successful amendment of registered SVF record will be regarded as duplicated application and will not be further processed. Each SVF account can only be registered once under 2023 Consumption Voucher Scheme.
During verification of a registrant's eligibility, he/she may be selected for additional checks on whether he/she satisfies the requirement of "not having been continuously absent from Hong Kong for the 36 months immediately before eligibility date". Upon receipt of an SMS notification sent by the Secretariat or its contractor via designated telephone numbers, selected registrants have to provide documents to prove that they satisfy the relevant requirement. As it takes time for the verification process, the disbursement of consumption voucher(s) for some selected registrants may be affected.
Electronic Registration Portal
Existing eligible registrants may change their SVF accounts for receiving consumption vouchers or other registration records through the registration portal (click here) on CVS website. Click here to learn more.
Temporary Service Centres
People may also visit any of the temporary service centres and amend their registration record under the Scheme through the electronic registration portal with the assistance of the staff. To avoid waiting, people may make an appointment with the service centre in advance by calling the CVS hotline 18 5000.
Click here to learn more about the procedures.