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List of designated telephone numbers for contacting registrants

(Unless otherwise specified, "Consumption Voucher Scheme" or "the Scheme" on the page refers to 2022 (Phase II) Consumption Voucher Scheme)

The Government and its contractors will only call the registrants or send SMS notifications to them via the following designated telephone numbers on matters relating to the Scheme. The SMS will not provide any hyperlinks, and we will not obtain personal information from the registrants directly.

I) Calling the registrants

  Designated telephone number
Consumption Voucher Scheme Secretariat 3852 7500
Deloitte Touche Tohmatsu ("DTT")
(The contractor appointed by the Government to conduct checks on the registrant's eligibility)
2852 1009

II) Sending SMS to the registrants

(Unless otherwise specified, "Consumption Voucher Scheme" or "the Scheme" on the page refers to 2022 (Phase II) Consumption Voucher Scheme)

  Designated telephone number
Consumption Voucher Scheme Secretariat 852 6059 1120
Deloitte Touche Tohmatsu ("DTT")
(The contractor appointed by the Government to conduct checks on the registrant's eligibility)
852 5567 3873
Swiss Post Solutions Ltd.
(The contractor appointed by the Government to process/ check forms)
852 6657 0802
Toppan Forms (Hong Kong) Ltd.
(The contractor appointed by the Government to process/ check forms)
852 6522 4964

People who have doubts about the authenticity of the calls or SMSs may call the Scheme hotline at 18 5000 to make enquiry.