The following are some examples to illustrate the arrangements for existing registrants to change their SVF account or amend other information in their registration record under different scenarios.
1. I want to use the SVF account for receiving vouchers under the 2023 Consumption Voucher Scheme 1st Instalment to receive the second-instalment voucher. What should I do?
In general, there is no need for eligible existing registrants to go through any procedure if they do not intend to change their SVF account for receiving the 2nd-instalment voucher or amend other information in their registration record. The 2nd-instalment voucher of $2,000 or $1,000 will be disbursed to the same SVF account depending on their eligibility.
2. I used SVF account A for receiving the voucher under the 2023 Consumption Voucher Scheme 1st Instalment and want to use SVF account B for receiving the 2nd-instalment voucher. What should I do?
During the registration period of the CVS (5 to 27 June 2023), registrants may submit an application through the electronic registration portal in CVS website (click here) or visit one of the temporary service centres and submit an application through the electronic registration portal for amending their SVF registration record in order to use SVF account B to receive the 2nd-instalment voucher (accounts A and B can be accounts of different SVFs).
Click here for more details on submitting application for amendment of SVF registration record through the electronic registration portal on CVS website.
Click here for more details on submitting application for amendment of SVF registration record through the electronic registration portal at temporary service centres.
The same SVF account cannot be used for registration by more than one registrant under the 2023 Consumption Voucher Scheme. If the system finds that SVF account B has already been used for registration by another registrant, the application to amend SVF registration record will be regarded as a duplicated application and will not be processed further.
After a registrant has successfully changed the SVF account for receiving the 2nd-instalment voucher, he/she cannot submit an amendment application again. His/her existing SVF account used to receive the 1st-instalment voucher will not be changed as a result, i.e. he/she will continue to receive and use the 1st-instalment voucher (if any [Note]) through SVF account A.
Note: Under the 2023 Consumption Voucher Scheme 1st Instalment, the collection deadline for consumption vouchers disbursed through Octopus is 30 September 2023, and the expiry date for consumption vouchers disbursed through AlipayHK, BoC Pay, PayMe from HSBC, Tap & Go and WeChat Pay HK is 31 October 2023.
3. The SVF account A I used for receiving the 1st-instalment voucher under 2023 CVS has been lost/become invalid and I have successfully amended my registration record through the electronic registration portal in order to use SVF account B for receiving the 2nd-instalment voucher. What should I do if I want to use the same SVF account B to collect/use the uncollected/unused consumption voucher under the 2023 Consumption Voucher Scheme 1st Instalment?
If SVF accounts A and B are accounts of different SVFs, the registrant cannot use SVF Account B to collect/use the uncollected/unused consumption vouchers under the 2023 Consumption Voucher Scheme 1st Instalment.
If SVF accounts A and B are accounts of the same SVF, it can be handled as follows:
(a) Service hotlines of the SVF operators
People may first contact the relevant SVF operator (click here for SVF's websites and hotlines) to attempt to fix the invalid SVF account A.
(b) Dedicated website for changing the account used for registration
If SVF accounts A and B are accounts of the same e-wallet (AlipayHK, BoC Pay, PayMe from HSBC, Tap & Go or WeChat Pay HK)
People may apply to use SVF account B for receiving the consumption voucher under the 2023 Consumption Voucher Scheme 1st Instalment through the dedicated website (click here). Upon approval of the amendment application, all relevant information under the 2023 Consumption Voucher Scheme 1st Instalment, including the uncollected/unused consumption vouchers (if any [Note]), will be transferred to SVF account B.
If SVF accounts A and B are both Octopus cards
People may apply to use the Octopus card B for receiving the consumption voucher under the 2023 Consumption Voucher Scheme 1st Instalment through the dedicated website (click here). Upon approval of the amendment application, the Octopus card A will be invalidated. All relevant information under the 2023 Consumption Voucher Scheme 1st Instalment, including the uncollected/unused consumption vouchers (if any [Note]) and the "eligible spending" record, will be transferred to the Octopus card B.
(c) CVS Secretariat or temporary service centres
People may visit the CVS Secretariat (17/F, Pioneer Centre, 750 Nathan Road, Mongkok, Hong Kong) or any of the temporary service centres (click here for the addresses and opening hours of the service centres) during the registration period to complete the procedures for amending registration information.
(d) Paper forms
People may also call the hotline 18 5000 to obtain an "Application Form for Amendment of Registration Information" and send the completed and signed form, together with a copy of their valid Hong Kong identity card, to the "Consumption Voucher Scheme Secretariat, GPO P.O. Box 180005, Hong Kong" by post. No postage stamp is required if posted in Hong Kong (postage will be paid by the Government).
Note: Under the 2023 Consumption Voucher Scheme 1st Instalment, the collection deadline for consumption vouchers disbursed through Octopus is 30 September 2023, and the expiry date for consumption vouchers disbursed through AlipayHK, BoC Pay, PayMe from HSBC, Tap & Go or WeChat Pay HK is 31 October 2023.
4. I have successfully changed the SVF account provided in my registration record under the CVS to SVF account A through the electronic registration portal, but subsequently account A has been lost/become invalid. What should I do if I want to use SVF account B to collect/use the uncollected/unused consumption vouchers under the CVS?
If SVF accounts A and B are accounts of different SVFs, the registrant cannot use account B to collect/use the uncollected/unused consumption vouchers under the CVS.
If SVF accounts A and B are accounts of the same SVF, it can be handled as follows:
(a) Service hotlines of the SVF operators
People may first contact the relevant SVF operator (click here for SVF operators' websites and hotlines) to attempt to fix the invalid SVF account A.
(b) Dedicated website for changing the account used for registration
If SVF accounts A and B are accounts of the same e-wallet (AlipayHK, BoC Pay, PayMe from HSBC, Tap & Go or WeChat Pay HK)
People may apply to use SVF account B for receiving consumption vouchers under the 2023 Consumption Voucher Scheme 2nd Instalment through the dedicated website (click here). Upon approval of the amendment application, all relevant information under the 2023 Consumption Voucher Scheme 2nd Instalment, including the uncollected/unused 2nd-instalment vouchers (if any [Note]) will be transferred to SVF account B.
If SVF accounts A and B are both Octopus cards
People may apply to use the Octopus card B for receiving consumption vouchers under the 2023 Consumption Voucher Scheme 2nd Instalment through the dedicated website (click here). Upon approval of the amendment application, the Octopus card A will be revoked. All relevant information under the 2023 Consumption Voucher Scheme 2nd Instalment, including the uncollected/unused consumption vouchers (if any [Note]) and the "eligible spending" record, will be transferred to the new Octopus card B.
(c) CVS Secretariat or temporary service centres
People may visit the CVS Secretariat (17/F, Pioneer Centre, 750 Nathan Road, Mongkok, Hong Kong) or any of the temporary service centres (click here for the addresses and opening hours of the service centres) during the registration period to complete the procedures for amending registration information.
(d) Paper forms
People may also call the hotline 18 5000 to obtain an "Application Form for Amendment of Registration Information" and send the completed and signed form, together with a copy of their Hong Kong identity card, to the "Consumption Voucher Scheme Secretariat, GPO P.O. Box 180005, Hong Kong" by post. No postage stamp is required if posted in Hong Kong (postage will be paid by the Government).
If the system finds that SVF account B has already been used for registration by another registrant, the application to amend SVF registration record will be regarded as a duplicated application and will not be processed further.
Note: Under the 2023 Consumption Voucher Scheme 1st Instalment, the collection deadline for consumption vouchers disbursed through Octopus is 30 September 2023, and the expiry date for consumption vouchers disbursed through AlipayHK, BoC Pay, PayMe from HSBC, Tap & Go or WeChat Pay HK is 31 October 2023.
5. I have successfully changed the SVF account provided in my registration record under the CVS to SVF account A during the registration period. Although the account is still valid, I now wish to use SVF account B to collect/use the uncollected/unused consumption vouchers under the CVS. What should I do?
Registrants are only allowed to change the SVF and the SVF account used under the CVS once during the registration period. If SVF account A is still valid, further amendment by the registrant will not be accepted. In case account A has been lost/become invalid, the registrant may only apply to use another account of the same SVF to collect/use the uncollected/unused consumption vouchers under the CVS. Please see example 4 above for details.
